Shipping Terms & Conditions:

Please be advised that shipping charges are not included when ordering on-line. Shipping charges must be calculated on a per-package basis depending upon weight, the nature of the product, and customer location. Live plants and hard goods are typically shipped via UPS Ground. Fish and other livestock must be shipped via Overnight Delivery. Often the shipping costs will far exceed the cost of the merchandise. Please keep this in mind when ordering. We will contact you via email with the shipping charges prior to shipping any packages.

Orders cannot be shipped without a street address and daytime phone number. Ponds & Gardens is not responsible for shipping delays which occur  after the shipment is accepted by the shipping company. Disputes over delays should be resolved with the shipping company.

Aquatic plants will be shipped bare root or in 3.5-inch pots. Perennial plants are in 4.5-inch pots or larger. We can begin shipping plants in March, with most plants becoming available by April. Lotus can only be shipped from  May. Water Hawthorn is only available for shipment in early Spring or late fall. Fish and livestock are available year-round, but are limited in varieties throughout the winter months. 

Returns must be shipped via Overnight Delivery. Customer is responsible for all shipping charges on returned merchandise. 

Plant availability varies. Although we do our best to keep the website updated, not all items shown on the website are available at all times. Availability of items and prices are subject to change without prior notice.

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